Resources for Health Care Providers

The Department of Managed Health Care (DMHC) regulates health care service plans that deliver health, dental, vision and behavioral health care benefits. Many of these health care service plans contract with Risk Bearing Organizations (RBOs) to deliver or manage health care services to consumers.

The DMHC recognizes that proper claims payment is essential to California's health care delivery system. In 2004, the DMHC established the Provider Complaint Section to ensure the prompt and accurate payment of claims to providers serving health plans under the DMHC’s jurisdiction.

This section provides answers to frequently asked questions about the claims payment and provider dispute requirements under the Knox Keene Act and the process for submitting a complaint about payors under the DMHC’s jurisdiction. Also included are useful terms and information on DMHC licensed plans.

Prescription Drug Prior Authorization or Step Therapy Exception Request Form (61-211)

Pursuant to Senate Bill 282 and Assembly Bill 374, the DMHC and the Department of Insurance developed a mandatory prescription drug prior authorization or step therapy exception request form. This form is to be used by providers when requesting a prescription drug prior authorization or step therapy exception.

Printable Notices

Plan Post-stabilization Authorization Contact Information (California Health and Safety Code sections 1262.8 and 1371.4)

Health plans that require prior authorization for post-stabilization care are required to submit to the DMHC specific contact information for noncontracting hospitals to use to obtain timely authorization for post-stabilization care. Below is a link containing a list of health plans that require prior authorization for post-stabilization care and their current contact information and telephone number(s). Health plans are required to update their contact information on an annual basis and as needed. Health plans that require prior authorization for post-stabilization care are also required to make this specific information available to non-contracting hospitals.

Plan Post-stabilization Authorization Contact Information

Patient Notices (California Health and Safety Code section 1262.8)

Noncontracting hospitals are required to provide a written notice to patients who refuse to consent to transfer to their health plan’s contracted hospital for post-stabilization health care services. The text of the notice is set forth in California Health and Safety Code section 1262.8(f). The notice warns patients that they will be financially responsible for any further care provided by the noncontracting hospital if they refuse to be transferred. 

The Department has translated this patient notice into the threshold Medi-Cal languages and printable and downloadable versions are available for use by hospitals by clicking on the appropriate links below for each specified language. See Section 1262.8(f) for further information related to patient notices.

Arabic Patient Notice

Armenian Patient Notice

Cambodian Patient Notice

Chinese Patient Notice

English Patient Notice

Farsi Patient Notice

Hmong Patient Notice

Korean Patient Notice

Lao Patient Notice

Russian Patient Notice

Spanish Patient Notice

Tagalog Patient Notice

Vietnamese Patient Notice

Printable Help Center "Get Help Now" Waiting Room Notices

Occasionally, providers recommend services or treatments for their patients that are denied by the health plan. In such instances, the DMHC may be able to offer assistance.

As a service to California providers, the DMHC offers "Get Help Now" Notices in English and 15 other languages. Health care providers are not required to post these notices. However, all providers may do so voluntarily as a service to their patients.

English and 15 other languages of the "Get Help Now" Waiting Room Notices.

To obtain downloadable copies of the notices you would like to display, click on the appropriate link below:

Cambodian "Get Help Now" Patient Notice

Chinese "Get Help Now" Patient Notice

English "Get Help Now" Patient Notice

French "Get Help Now" Patient Notice

German "Get Help Now" Patient Notice

Hmong "Get Help Now" Patient Notice

Korean "Get Help Now" Patient Notice

Miao "Get Help Now" Patient Notice

Mon-Khmer "Get Help Now" Patient Notice

Persian (Farsi) "Get Help Now" Patient Notice

Portuguese "Get Help Now" Patient Notice

Russian "Get Help Now" Patient Notice

Spanish "Get Help Now" Patient Notice

Tagalog "Get Help Now" Patient Notice