Community Assistance, Recovery, and Empowerment (CARE) Contact Information

Community Assistance, Recovery, and Empowerment (CARE) Contact Information

California Health and Safety Code section 1374.723

Based on information submitted to the DMHC, below is a list of the Health Plans’ CARE contact information.

 

Health Plan Name and DBA

(If applicable)

Plan Type Contact Name Phone Number Fax Number Email Address Mailing Address
Aetna Health of California Inc. Full Service Aetna CARE Program Representative (401) 526-6523      
Alameda Alliance For Health Full Service Provider Services Department (510) 747-4510      

Blue Cross of California

(Anthem Blue Cross)

Full Service Provider Customer Service (800) 444-2726   SB1338CARErequest@elevancehealth.com

 

California Physicians' Service

(Blue Shield of California)

Full Service EDI Department (800) 480-1221   EDIPriority@blueshieldca.com ATTN: EDI Department
4700 Bechelli Lane
El Dorado Hills, CA 95762-9017

Chinese Community Health Plan

(Balance by CCHP)

Full Service

Member Services Manager:
Sonya Soder 

(415) 955-3306   

Memberservices@cchphealthplan.com

sonya.soder@cchphealthplan.com

San Francisco Office

890 Jackson Street, San Francisco, CA 94133

Daly City Office

386 Gellert Boulevard, Daly City, CA 94015

Cigna HealthCare of California, Inc. Full Service Cigna Behavioral Program (800) 554-6931      
Community Care Health Plan, Inc. Full Service Community Care Health CARE Services Liaison (559) 312-2552  

 

 

Contra Costa County Medical Services

(Contra Costa Health Plan)

Full Service Claims Managers:
Brandon Engelbert
Laura Salcedo

(925) 608-8202  

(925) 608-8204

 

Brandon.Engelbert@cchealth.org

Laura.Salcedo@cchealth.org

 
Dignity Health Provider Resources Full Service Blue Shield Mental Health Service Administrator (877) 263-9952      

County of Ventura

(Ventura County Health Care Plan)

Full Service USBHPC’s Administrator:
Carla Middlebrooks
(877) 353-3754 (844) 897-6323 CARECourtCA@optum.com  
Evernorth Behavioral Health of California, Inc. Psychological Cigna Behavioral Program (800) 554-6931      
Health Net of California, Inc. Full Service Provider Services (844) 966-0298  (Option 1)      
Imperial Health Plan of California, Inc. Full Service Dr. David Liu, Chief Medical Officer (626) 838-5110      

Inland Empire Health Plan

(IEHP)

Full Service Provider Call Center (844) 248-4347      

Kaiser Foundation Health Plan, Inc.

(Kaiser Permanente)

Full Service CARE Court Telephone (800) 390-3510      
L.A. Care Health Plan Joint Powers Authority Full Service Behavioral Health OD (844) 858-9940   Behavioralhealth@lacare.org  
Local Initiative Health Authority for Los Angeles County Full Service Behavioral Health OD (844) 858-9940   Behavioralhealth@lacare.org  

Medi-Excel, S.A. de C.V.

(MediExcel Health Plan)

Full Service

Member Services (Primary)

US Claims Department (Alternate)

(619) 565-2570  (Primary)

(619) 421-1659  (Alternate)

(619) 566-4234

Memberservices@mediexcel.com

Claims@mediexcel.com

 
Molina Healthcare of California Full Service Molina Provider Contact Center (855) 322-4075      

San Francisco Health Authority

(San Francisco Health Plan)

Full Service Director of Behavioral Health and Housing Services (415) 215-7879      

San Mateo Health Commission

(Health Plan of San Mateo)

Full Service  Behavioral Health Manager:
 Jacqueline Gonzalez
(650) 616-5041      

Santa Clara County

(Valley Health Plan)

Full Service Valley Health Plan Provider Services (408) 885-2221      

Santa Cruz-Monterey-Merced Managed Medical Care Commission

(Central California Alliance for Health)

Full Service Central California Alliance for Health Member Services Call Center (800) 700-3874      

Scripps Health Plan Services, Inc.

(Scripps Health Plan)

Full Service Scripps Health Plan Customer Service Department (844) 337-3700      
Sharp Health Plan Full Service Customer Care (858) 346-4266      

Sistemas Medicos Nacionales, S.A.de C.V.

(SIMNSA Health Plan)

Full Service U.S. Claims Team (619) 407-4082,  ext. 2120      

Sutter Health Alliance

(Sutter Health Plan)

Full Service Claims and Configuration Manager:
Corey Sittig
(916) 671-4682      

U.S. Behavioral Health Plan, California

(OptumHealth Behavioral Solutions of California)

Psychological USBHPC Administrator: 
Carla Middlebrooks
(877) 353-3754 (844) 897-6323 CARECourtCA@optum.com  

UHC of California

(UnitedHealthcare of California)

Full Service USBHPC Administrator: 
Carla Middlebrooks
(877) 353-3754 (844) 897-6323 CARECourtCA@optum.com  
UnitedHealthcare Benefits Plan of California Full Service USBHPC Administrator: 
Carla Middlebrooks
(877) 353-3754 (844) 897-6323 CARECourtCA@optum.com  
Western Health Advantage Full Service USBHPC Administrator: 
Carla Middlebrooks
(877) 353-3754