The DMHC and Kaiser Foundation Health Plan, Inc. (Kaiser Permanente) reached a settlement agreement to make significant changes to the plan’s delivery of behavioral health care services. The settlement agreement included a $50 million fine and required Kaiser Permanente to take corrective actions to address deficiencies in the plan’s delivery and oversight of behavioral health care. Kaiser Permanente also pledged to make significant investments, totaling $150 million over 5 years, into programs to improve the delivery of behavioral health services for all Californians beyond Kaiser Permanente’s existing obligations to its members under the law.
The DMHC is monitoring the plan’s progress in implementing corrective actions through a Corrective Action Work Plan (CAWP) and quarterly reporting, as well as through the Department’s regular oversight of the plan. More information on the settlement agreement and CAWP can be found on this page.
The DMHC encourages health plan members experiencing issues with accessing care to first contact their health plan. If the member is not satisfied with their health plan's response, the DMHC Help Center can work with the member and health plan to resolve the issue. The health plan member can contact the DMHC Help Center at 1-888-466-2219 or filing a complaint.
Settlement Agreement