DMHC Protected Messages

Protected Messages

Why did I get a protected message?

If you noted on the DMHC IMR/Complaint form that you would like communication/correspondence sent to your email, the DMHC will provide you with correspondence related to your complaint via a protected email. A protected email is an encrypted message that keeps information about you private. An email message protected by encryption makes sure you are the only person who can open and read the email. Your privacy is very important to us.

Opening a protected message with a One-time passcode

Using the "One-time passcode" option is the easiest and most efficient method for viewing your protected message. The instructions below are the same for both desktop and mobile experiences.

1. Click the "Read the message" button in your email.

DMHC Helpline (helpline@dmhc.ca.gov) has sent you a protected message. Click on the 'Read the message' button to read it.

2. You will be redirected to a secure web page, click the "Sign in with a One-time passcode" button.

DMHC Helpline has sent you a protected message. Sign in to view the message. Two buttons: 'Sign in with Google' button and 'Sign in with a One-time passcode' button

3. Check your email for the one-time passcode.

Here is your One-time passcode: number. To view your message, enter the code in the web page where you requested it. Note: This one-time passcode expires 15 minutes after it was requested.

4. Return to your browser and enter the code in the "One-time passcode" field, then click "Continue" to read your message.

We sent a one-time passcode to [email]. Please check your email, enter the one-time passcode and click continue. The one-time passcode will expire in 15 minutes. Enter your one-time passcode. Click Continue.